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tg89 is committed to being clear about what data we collect from your account and how we use it. This policy covers every interaction you have with us — from account registration to wallet activity — and sets out your rights over that information. Access and use of tg89 depends on your local law and eligible regions.
When you open an account on tg89, we collect the details you provide during registration — your name, contact information and any verification documents required to operate your account. When you fund your account using bKash or Upay, we record the transaction reference and amount to maintain an accurate wallet history. We do not store your full bKash PIN or Upay credentials; those stay within the respective payment service's own security layer. We also collect technical data: your device type, browser, IP address and session activity. This helps us detect unusual login patterns and keep your account secure. We use cookies to maintain your logged-in state and remember your preferences — you can review cookie settings through your browser at any time. We do not sell your personal data to third parties. We may share minimal account data with payment processors and identity verification services strictly to operate your account. Any such sharing is governed by contractual data protections. Retention periods depend on account status and applicable law in your eligible region. If you close your account, we retain records only as long as legally required. For questions about what we hold, contact our support team directly through the routes shown on site.
This policy applies to all data tg89 collects and processes directly. It does not govern data handled by third-party services you access through our platform. Understanding the boundary helps you know where to direct questions about your information and who is responsible for each data type.
All data collected at login, registration and during account updates falls under this policy. This includes your email address, password hash, session tokens and any account preference settings you configure inside your tg89 profile.
Transaction references from bKash and Upay deposits and withdrawals are recorded in your account wallet history. We hold the reference and amount only; the payment network's own privacy policy governs data held on their side of the transaction.
Cookies that maintain your session, store language preferences and measure site performance are covered here. You control these through your browser settings. We do not use advertising trackers that share your behaviour with external marketing networks.
Links to payment providers, identity verification services or external game content providers operate under their own privacy terms. We are not responsible for data practices on those external services. Review their policies separately before submitting personal details to them.
Your account on tg89 gives you direct access to most of the information we hold. Log in and visit the account settings page to review the details stored against your profile — your registered contact information, account history and payment references are all visible there. If any detail is incorrect, you can update standard fields like your contact number directly in the settings panel. For fields that require identity verification to change — such as your registered name — contact support with the relevant documentation and we will process the correction. You can also ask us what data we hold on your account that is not visible in the settings panel. Send a written request through the support routes published on site, and we will respond within the timeframe required under applicable law for your eligible region. If you decide to close your account, we will delete or anonymise personal data that we are not required to retain, and confirm the action by the contact method you used to make the request.
Log into your account and open the settings page to see the profile data, transaction history and wallet records we hold for you.
Update standard contact fields directly in settings. For name or identity changes, submit a request through support with supporting documentation.
Send a written request to our support team asking for a summary of data we hold that is not visible in your account panel. We respond in line with applicable law.
Request account closure through support. We will confirm deletion or anonymisation of non-retained data and notify you via your registered contact method.
If you have a question about this privacy policy, a request regarding your account data, or a concern about how your information has been handled, use the contact routes published on tg89. We do not publish contact details here that are not also maintained on the live site — check the support section for current routes.
Open the live chat widget visible on the tg89 site when you are logged in. Use this route for account-specific data questions that require identity confirmation before we can respond.
Send a written privacy or data request to the support email address published in the site's contact or support section. Include your registered account identifier so we can locate your record.
The help centre pages linked from your account dashboard cover common data and privacy questions. Check there first — many account correction and record-review steps are documented with the exact fields to use.
We apply consistent data-handling standards across every account on tg89, whether you are accessing from a mobile browser using bKash or from a desktop session. These four areas outline our approach in plain terms so you know what to expect and where to look if something changes.
We use session cookies to keep you logged in and preference cookies to remember your settings. No third-party advertising cookies are active on tg89. You can clear or block cookies at any time through your browser settings without losing your account data.
Login credentials are stored as hashed values — we cannot read your password. Unusual session activity triggers a review flag on your account. If we detect a concern, we contact you through your registered email or the support route you last used.
We keep account and transaction records for as long as your account is active and for the period required by applicable law after closure. Retention length varies by data type and your eligible region. We do not keep data beyond what is legally or operationally necessary.
When this policy changes materially, we post a notice in your account dashboard and update the version date at the top of this page. Continued use of your account after a notice period constitutes acceptance of the revised terms, subject to applicable law in your region.
These questions cover what we are most often asked about data, account records and rights. If your question is not answered here, reach out through the support routes described in this policy.
We collect the details you enter at registration — name, contact number, email address — and any documents submitted for identity verification. We also record device and session data each time you log in. All of this is covered under this privacy policy.
No. When you use bKash or Upay to fund your account, the transaction is processed by the payment service directly. We receive only the reference number and amount. Your PIN and wallet credentials never pass through tg89's systems.
Log in and open your account settings page. Your profile details, transaction history and wallet records are visible there. For any data that is not shown in the panel, send a written request to support using the email or live chat route published on site.
We share minimal data only with payment processors like bKash and Upay, and identity verification services, to operate your account. We do not sell your data or share it with advertisers. Each sharing arrangement is covered by a contractual data protection agreement.
After account closure, we retain records only for as long as required by applicable law in your eligible region. Non-essential data is deleted or anonymised. We confirm the action by your registered contact method once the process is complete.
Contact our support team directly through live chat or the email route published on site. Describe the concern and include your account identifier. We will review the matter and respond within the timeframe required under applicable law for your region.